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Oct 29, 2025 1:01 pm
By using outsourced live chat support, companies extend availability beyond working hours while saving on staffing costs. It’s especially effective for e-commerce and tech industries. Do you think chat agents should have product-specific training or rely on general scripts?
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Oct 30, 2025 12:39 am
We used to think automation could handle chat volume, but human connection proved stronger. Implementing outsourced live chat support gave us responsive agents who blend empathy with precision. They guide users, de-escalate issues, and deliver real solutions without scripts. Customer satisfaction scores haven’t just improved — they’ve stabilized at their highest ever.
