I’ve been tasked with digitizing some internal workflows in our company, but nothing we do fits the mold of off-the-shelf software. Most tools feel like they’re forcing us to change how we work. I’m not even sure where to begin if we wanted something custom—who builds that kind of thing, and how do you know it’ll actually work?
I can't thank you enough for taking the time to give such a complete and detailed response. Your insight has been extremely helpful.
You're not alone—many companies run into this exact issue. Off-the-shelf software is built for the masses, but your workflows are likely unique to your team, culture, and goals. When those tools feel like they're forcing you to change how you work, it's a sign that a custom solution might be a better fit
